In case the support engineer is not able to response my concern over the chat session, will I want to start out the case submission procedure again? No, if the support engineer is unable to take care of your issue at some time, they will continue the situation submission system for yourself.
Scheduled appointments need a minimum of 24 hours see to permit engineers to arrange for that session.
give a thorough description. choose the ideal process and merchandise. Study in this article why this is significant.
You'll be able to check out the availability and guide the session by way of SAP for Me whilst accessing your case details.
In case you have any questions on these or other support subject areas, please tend not to be reluctant to contact CIC.
choice to subscribe to common updates about outage situations and its resolution until the outage has been resolved.
Almost everything which the IT group should be helpful and in form to click here support the desires of the enterprise – not simply the IT Office.
A very well-documented situation improved facilitates processing and will save time Find out more in regards to the Get Support application.
Gain from our comprehensive reporting abilities customized to your preferences, masking historic facts and authentic-time studies though making sure obtain just for applicable stakeholders.
The here adjustment would not represent a rise in list prices for SAP support choices. Afflicted prospects and associates are going to be notified in accordance While using the respective domestically agreed contractual stipulations. Browse the entire assertion in English or German.
Developed-In Support gives you proactive and personalised recommendations from within your solution, gives you guided usage of SAP information and support experts, and minimizes exertion to acquire support tailored to the SAP Remedy.
Assist with Person Administration including S-user management, authorization inquiries or password reset assistance
How would you prepare to get a session? A nicely-documented circumstance improved facilitates its processing and lessens backwards and forwards interactions. To aid inside the preparation of the session, You should definitely present:
Request a remote service on your behalf, and confirm all stipulations, to guarantee a profitable support booking